frequently asked questions

Hill’s Brand Horizon

Top questions

Feeding and treats

About our company

Promotions & Samples

  • Why can't I find a promotion on my pet's product?

    While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer.

  • Do you have samples available to send?

    At this time, we do not have samples available. All of our pet foods are covered under a 100% guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you will be satisfied with our products.

Nutrition & quality

  • How do you ensure the quality of Hill’s products?

    Hill’s cares deeply about product safety and quality.  At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues. Click here 

    About Our Quality Assurance